For over 132 years, Lund has been harnessing hope and providing opportunities to help strengthen families and ensure a safe, secure and loving environment for all Vermont children.  As a multi-service nonprofit organization, Lund serves more than 5,000 individuals each year.  Lund’s mission is to help children thrive by empowering families to break cycles of poverty, addiction and abuse. Lund offers hope and opportunity to families through education, treatment, family support and adoption. 

EHR Administrator / Compliance and Continuous Quality Improvement Coordinator

Lund is a qualified employer for Public Student Loan Forgiveness.

Why Join Our Team at Lund:

• We honor and celebrate the distinctive strengths and talents of our clients and staff.
• Our work encompasses collaboration with a strong team of professionals and a strengths-based approach to providing services to families.  
• Lund’s adoption program provides life-long services to families brought together through adoption.
• Lund’s residential and community treatment programs are distinctive as our work focuses on both treatment and parenting.
• Lund’s educators believe in laughter, the importance of fun, community-oriented activities, and non-stop learning.
• Professional growth and ongoing training opportunities are available; Lund offers weekly supervision.
• Lund values employee well-being and strives to be a welcoming and inclusive workplace; staff are encouraged to engage in staff-led initiatives for wellness, employee recognition, and diversity, equity, and inclusion.
• Lund is a family-centered organization filled with supportive colleagues and offers work-life balance; some positions offer opportunities for hybrid schedules or schedule flexibility.
• Lund offers competitive pay and paid training.
• Lund offers a comprehensive and very generous benefits package including health, dental, life, disability, and retirement.
• Employees earn extensive time off accrual in addition to 13 paid holidays, and annual wellness reimbursement.  
• Lund does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, ancestry, place of birth, age, veteran status, disability, or any other characteristic protected by applicable law. EEO/AA

About the Position: 

Organizational Data Management

• Collaborate with organization and department leadership to ensure efficient and effective data collection to inform data-driven outcomes.
• Ensure Continuous Quality Improvement (CQI) through data collection, data integrity, and outcome measure reporting.
• Optimize use of available technology to eliminate paper record keeping, reduce redundancy, and increase efficiency.
• Ensure effective data tracking to support billing, contract compliance, and to best articulate Lund’s services and vision to constituents.
• Deliver comprehensive internal and external reports that are accurate and timely.
• Review and challenge current processes to ensure streamlined, accurate, and necessary data tracking and documentation standards.

Program Support Team Management

• Supervises program support team and oversees quality assurance, data management and reporting, and grant and contract compliance.
• Assess and manage client billing efforts to maximize billing opportunities.
• Manage staff credentialing with insurers and engage new insurers when applicable.

Systems Management

• Collaborate with department leadership to assess current systems, optimize useability in relation to data collection and reporting, and implement new processes as applicable.
• Coordinate data across multiple systems to reduce repetition and optimize usability.
• Oversee data entry policies, and the ongoing management of data integrity related to systems.
• Work with departments to streamline workflows and optimize utilization of systems.

NetSmart myEvolv and add-on products

• Work with Program Support Team and program staff to identify and execute electronic health record (EHR) system enhancement requests.
• Oversee and conduct engaging and informative EHR trainings for new and current staff.
• Coordinate and maintain EHR user manuals and training guides.
• Lead the EHR support team to ensure superior customer service is provided.
• Ensure EHR system and uses meet all Federal and State laws, regulations, procedures and policies.
• Key point person to communicate with EHR vendor and manage invoicing and service contracts.
• Manage the implementation of system upgrades and enhancements.
• Manage the overall functionality of the EHR system and add-on products/services. 
• Communicate any changes or outages within the EHR system.
• Collaborate with community partners about EHR resources and updates.
• Effectively collaborate with leadership and program staff.
• Assist with quality assurance and audit/licensing visits as applicable.

What We Look For:

• Bachelor’s degree or 3-4 years relevant direct work experience within a healthcare-related industry; behavioral health preferred.
• 2-3 years minimum experience with healthcare compliance
• Experience in medical billing and coding with concentrated knowledge of Medicaid and Vermont private insurance billing for substance use and/or mental health.
• Experience with new payer contracting preferred.
• Minimum of 1 year using and managing an EHR platform.
• Demonstrated ability to work collaboratively with a variety of teams.
• Valid VT Driver’s License and access to reliable transportation required; statewide travel may be required
• Upon conditional offer of employment, must be able to successfully pass a background investigation.
• Ability to actively support diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
• Ability to consistently demonstrate Lund’s values of collaboration, compassion, empathy, integrity, and respect
• Ability to understand and comply with operational standards, safety requirements, and personnel policies.
• Ability to work effectively in a busy environment with frequent interruptions required.
• Ability to deescalate and resolve sensitive situations respectfully.
• Ability to demonstrate excellent judgement and operate with the utmost confidentiality.
• Ability to maintain positive working relationships.
• Ability to communicate effectively and respectfully both orally and in writing required.
• Proficiency in the use of applicable hardware and software as required for job duties, including but not limited to, experience with Microsoft Excel graphing, and other advanced data visualization and data manipulation functions.